Refund Policy
Last updated: August 13, 2026 · Orbinate LLC
1. Scope
This policy applies to one-time WedCall couple-plan purchases made directly from Orbinate LLC. The checkout shows the price, currency, plan, and whether a purchase is one-time or recurring before you pay.
2. Fourteen-Day Refund
You may request a full refund for any reason within 14 calendar days after purchase. The wedding date does not shorten this WedCall refund window.
3. After Fourteen Days
After 14 days, a change-of-mind refund is not automatic. We will still correct duplicate charges and provide any repair, replacement, price reduction, refund, or other remedy required for a faulty or misdescribed digital service under applicable law.
4. How to Request a Refund
Use the self-service refund option when it is available, or email support@wedcall.com from your account email with the payment receipt or payment reference. We aim to acknowledge support requests within 24 hours.
5. Timing and Payment Method
We issue an approved refund to the original payment method. We process a valid statutory withdrawal without undue delay and no later than the period required by applicable law. After we issue it, the bank or payment provider may take an additional 5–10 business days to display the credit.
6. Effect on the Account
After a plan refund, paid features are removed and the wedding returns to the applicable free tier. Existing content is handled under the Privacy Policy and is not deleted merely because the plan was refunded.
7. Other Transactions
Cash gifts are transactions between the sender and recipient and are not couple-plan purchases from Orbinate LLC. Separately described vendor advertising or featured-placement purchases follow the terms shown for that purchase, subject always to non-waivable legal rights.
8. Mandatory Rights
This policy adds to, and does not replace or restrict, consumer rights that cannot be waived under the law that applies to you.
For questions: may@orbinate.com